November 19, 2009
If you have concerns about an advertisement, you can make a complaint. The Advertising Standards Authority works to keep advertising legal, decent, honest and truthful. The ASA judges advertisements, direct marketing and sales promotions against a set of Codes.
The ASA’s rulings are made independently of both government and the advertising industry.
You can complain to them if you
Think there is something wrong with an advertisement you have seen or heard.
Have difficultly getting goods or a refund for items bought by mail order or through television shopping channels.
Want to stop direct mail from companies sent either by post, fax, text message or e-mail.
You can fill out an online complaint form:
If you have a general enquiry about the work of the ASA which you haven’t found the answer to on their website, e-mail firstname.lastname@example.org. Alternatively, you can contact them at:
Advertising Standards Authority
Mid City Place
71 High Holborn
London WC1V 6QT
Telephone 020 7492 2222
Textphone 020 7242 8159
Fax 020 7242 3696