t: 020 7219 8155 e: fieldm@parliament.uk

The Private Sector

November 19, 2009

If someone is not satisfied with the service they, or a close relative or friend has received in a hospital/clinic that is a member of the Independent Healthcare Advisory Services, it is their right to have their concerns investigated and to be given a full and prompt reply. The Code of Practice for Handling Patients’ Complaints has been introduced to assist with the management of patient complaints.

The code is supported by the Patients Association which believes that it will be helpful to patients in understanding the complexities of making a complaint and raising their concerns.

The full guide to making a complaint can be downloaded HERE